Entrust the management of your servers, cloud and IT infrastructure to a team that does it 24/7/365 – for years, without compromise.
Server management and administration involves comprehensive care for the customer's server infrastructure, both in the cloud and in any location with various providers, such as Hetzner, Scaleway, DigitalOcean, Hostinger and others. We fully understand our responsibility, which is why we ensure the security and continuity of the servers entrusted to us.
- Constant monitoring and rapid response (24/7/365)
- Support for local and cloud servers (AWS, Azure, GCP, OVHCloud)
- Optimisation of IT environment performance and security
We treat every request as a priority, and our team of engineers often takes action much faster than the response times specified in the SLA. We use automatic monitoring, real-time alerts and standardised procedures that allow us to act quickly and precisely, regardless of technology or location.
For over 20 years, we have been working with clients from various industries — from e-commerce, through the financial sector, to projects of critical importance for public institutions. Regardless of the scale, we treat each project individually. This allows us to effectively select technological and operational solutions tailored to the needs of a specific business.
Working with Hostersi means a flexible operating model, transparent billing terms and a real reduction in your team's workload. We can support internal administrators or take full responsibility for the server environment. We are here to ensure that your servers run reliably — so that you can focus on growing your business.
What do you gain by entrusting us with server management?
Instead of building a team of administrators, you get access to round-the-clock support from specialists who work faster and more efficiently – at a fraction of the cost of full-time employees.
Our monitoring operates in real time, and our team responds within minutes. We support infrastructure based on Linux, Windows, and other systems.
We operate on a monthly standby or time & material basis. No long-term contracts, with full transparency of billing and the option to scale services.
Thanks to established procedures, shared knowledge and ready-made tools, we solve problems faster, more accurately and without unnecessary costs.
Discover our range of server management services
Server management tailored to your infrastructure.
Our service includes comprehensive server administration – from system updates to incident response
- Operating system updates
- Firewall, SSL certificate and access security configuration
- Service, backup and database supervision
- Resource monitoring and log analysis
- Test, development and production environment support
- Response to failures, overloads and unusual events
In addition, we manage DNS servers, RAID systems, domains and virtualised environments (XEN, KVM, HyperV, ESXi). We tailor our activities to your business goals, regardless of the scale of your environment.
| Service packages | PremiumRecommended | Comfort | Standard |
|---|---|---|---|
| We offer three levels of support, which differ in response time and availability. | Unlimited remote server management | Unlimited remote server management | Unlimited remote server management |
| Backup creation | Backup creation | Backup creation | |
| Server monitoring - 24 hours | Server monitoring - 24 hours | Server monitoring - 24 hours | |
| Care for security | Care for security | Care for security | |
| Response time to failures and availability | 24 hours a day, 7 days a week, 365 days a year | 24 hours a day, 7 days a week, 365 days a year | working days Monday-Friday from 7:00 a.m. to 5:00 p.m. |
| Response time | |||
| Critical incident | 30 minutes | 1 hour | 2 hours |
| Urgent incident | 2 hours | 4 hours | 4 hours |
| Standard order | Next working day | Next working day | 2 working days |
| Enquiry | 2 working days | 2 working days | 2 working days |
| Price from*2500 PLN netAsk for an offer | Price from*1950 PLN netAsk for an offer | Price from*625 PLN netAsk for an offer |
Depending on the package you choose, we guarantee a specific response time to incidents and requests, but in practice we operate much faster. We handle most requests within a few to several minutes, and the response times indicated are maximum values that we do not usually achieve.
Safety first
Server management involves responsibility for data. That is why we work in accordance with ISO 27001 – we have an audited information security management system. We sign data entrustment agreements and have been applying proven data protection practices since 2008. Your data is always safe with us.
- Analysis of needs and expectations
We start with a conversation with the client to understand their infrastructure, expectations and operational priorities. - Audit and inventory
We perform a security analysis and review of IT resources – we identify key points and risks. - Scope of work and agreement
We determine the scope of services, responsibilities and response times, and then sign a data entrustment agreement. - Takeover and security
We take over the care of the environment – we implement monitoring, automation and security systems.
Our activities are transparent – you receive regular reports, and each hour of work is billed according to the agreed terms.
Frequently asked questions
We address the most common concerns regarding cooperation and IT support.
- Is remote administration effective? Yes – remote work with an administrator is now standard practice. We work with hundreds of companies in Poland and abroad in this way.
- Do I have to dismiss my IT department? No – our clients usually delegate more creative tasks to their teams, and we take care of infrastructure issues.
- How do you secure data? We have implemented a certified ISO27001 system. Our data protection procedures are industry standard.
- Can my administrators use your support? Of course. We can support your IT team or take full responsibility for your infrastructure.
